Frequently Asked Questions

Please see the “Cookies” section of our Privacy and Cookie Statement.

Following changes to the UK Fool site (including the closure of the discussion boards and pages such as ‘My Fool’), it’s now only necessary to log in if you have a subscription to one of our paid-for services (ie, Share Advisor, Hidden Winners or Pro). But if you’re just reading our articles and other content on Fool.co.uk there’s no longer any log in process.

If you know you’ve got a paid-subscription, but find you can’t log on, please double-check you’ve entered the correct password – because we obscure it with asterisks, it’s easy to mistype, so it’s worth trying again.

If you still get the error message, try resetting your password – look for the “Lost your password?” button on the login page.

There could be several reasons why you can’t log in, so please contact us at customer services, giving as many details of the problem as you can — e.g.

• What’s your email address and username (if you have one)?

• Which page are you trying to log in at? Which page do you end up at?

• Do you get any error messages? (they will usually, but not always, be in red)

— and we’ll be happy to help. The more details you can provide about what happens — or doesn’t happen — the more likely we are to be able to put things right (or, at least, work out what might be wrong).

You can change your email address here.

You can change your password here.

You can do that here.

At the bottom on the login page you will see button labelled “Lost your password?” Just click on the link and follow the instructions.

If you can’t remember your Fool username, you can just log in with your registered email address instead.

Don’t panic! Just contact us – at [email protected] — giving us any clues you can about either your username or the email address you may have used to register, and we’ll sort things out.

At the bottom of every email we send there should be a link that will enable you to unsubscribe. It will say: “Unsubscribe from this email” (or words to that effect).

If you should ever get an email from us that doesn’t contain such a link, please forward a copy of it to us at customer services.

Please visit this page and fill in the appropriate details

Please contact our customer service team and we will update our records.